Refund policy

1. Order Cancellations & Changes

Our fulfillment process begins as soon as your order is placed. We’ll do our best to help if you need to cancel or change an order, but if it has already been processed, we may not be able to accommodate your request.

📧 Email us at info@18thirty9.co.za or call 074 427 2843 immediately for assistance.
All confirmed orders fall under our return policy below.

2. Returns & Refunds (Website Purchases Only)

2.1 Faulty, Damaged or Incorrect Items

We’re so sorry if something went wrong! If you receive a faulty, damaged, or incorrect item, please contact us within 30 days of delivery with:

  • Your order number

  • The damaged/incorrect item(s)

  • Photos and a short description

Please wait for instructions from our support team before sending anything back. Once verified, we’ll arrange a replacement or resolution as quickly as possible.

2.2 Returning Unopened Products (Store Credit/Exchange Only)

If you’d like to return an item, email us at info@18thirty9.co.za within 7 days of delivery. To qualify:

  • Item must be unopened, unused, and in its original packaging/seal.

  • Returns must be sent back within 7 days after approval.

  • Shipping is at your expense, and you’ll need to use a trackable service.

  • A R75 restocking fee will apply.

  • Original shipping costs are non-refundable.

📦 Return Address:
18 Thirty 9 Co.
Attention: Returns
18 Jonathon Road, unit 39 Lukas Corner, Birchleigh
Kempton Park, 1618, South Africa

Refunds will be processed as store credit within 10 business days of receiving and verifying your return.

Note: Returns paid with gift cards will be refunded to a new gift card.

2.3 Used or Opened Products

We cannot accept returns used items.

Please read product product descriptions and check dimensions carefully before purchase. If you are unsure about anything, please contact us first before making a payment. 

3. Purchases from Authorized Retailers

If you bought from Urban Spaces, or another authorized retailer, please contact them directly. We cannot process returns for third-party purchases.

4. Other Important Info

  • Receiver Unavailable: If couriers can’t reach you and your order is returned, re-delivery costs will be at your expense. If cancelled, shipping costs will be deducted from your refund.

  • Stock Availability: If an item becomes unavailable, we may cancel and refund that portion of your order. You’ll be notified by email.

  • Policy Updates: We may update this policy at any time. Changes will apply to orders placed after the update date.

By purchasing from 18 Thirty 9 Co., you agree to the terms above. If you have questions, please contact our support team—we’re here to help!

💌 Thank you for choosing 18 Thirty 9 Co.